Terms of Service

By creating an account, accessing, or using Wonkka, you agree to these Terms and the Privacy Policy. If you act for an organization, you represent that you have authority to bind it. If you do not accept these terms, do not use the service.

Wonkka and the wonkka.app website are operated by Damián Ezequiel Ricobelli, an individual residing in the Argentine Republic, tax ID (CUIT) 20-37577481-0, who acts as the owner and party responsible for the service.

For legal, billing, or compliance questions, write to legal@wonkka.app.

Wonkka provides tools to manage a location and handle interactions through WhatsApp, including bookings, classes, orders, memberships, rentals, access, professionals, resources, payments, analytics, and operational notifications, depending on the plan and enabled modules.

We may improve, replace, or discontinue features. When a material change affects a paid feature, we will try to give reasonable advance notice whenever possible.

You must provide accurate information, protect your credentials, and keep member permissions current. You are responsible for activity performed through your account and must notify us promptly of unauthorized access.

Each workspace represents a business or brand with its own location, modules, members, customers, and integrations. You may connect only assets, phone numbers, payment accounts, and data that you are authorized to manage. Workspace ownership is not transferred through a standard invitation.

Wonkka uses Kapso's hosted setup to connect a number authorized by the business and operates messaging, the service agent, the conversation inbox, and operational notifications through Kapso and Meta infrastructure. The business retains its applicable rights to its number, Meta Business Portfolio, and WhatsApp Business Account while authorizing Wonkka and Kapso to manage the technical assets needed to provide the service.

Plans include monthly message capacity shared across the owner’s workspaces. Inbound and outbound messages use that capacity; automatic reminders and notices use 2 units and promotional messages use 4. Delivery and read status updates do not count as additional messages. Extra messages increase capacity every month. The price includes Meta fees for messages within the contracted capacity. Outbound messaging may pause when available capacity is exceeded or because of provider limits, insufficient credit or restrictions.

When using Wonkka, you agree to:

• Message only recipients for whom you have a lawful basis and valid consent or opt-in when required.
• Follow applicable law, opt-out requests, and the policies of connected channels and providers.
• Not bypass controls, access another party's data, interfere with the service, or introduce malicious code.
• Not use Wonkka for spam, fraud, deception, harassment, illegal content, or activity that harms Wonkka, its providers, or third parties.

You are responsible for the business information, services, availability, policies, and permissions configured in your workspace. The assistant may use that information to propose or execute authorized Wonkka actions after the required confirmation.

When the assistant is active, Wonkka may send text, audio, images, and PDFs to AI providers for transcription or interpretation. Files and results may be incomplete or incorrect, do not prove payment, and do not replace canonical provider or Wonkka records. Wonkka may block replies or actions that are invalid, unsafe, incompatible with active modules, outside WhatsApp policies, or require human review.

Wonkka offers a free Demo so you can explore the platform with example configurations. To connect a real number and operate a business, the owner must choose a plan and authorize the corresponding payment through Mercado Pago.

Prices, modules, add-ons, limits, taxes and billing cycles are shown at purchase. Message capacity renews monthly, even with an annual base plan. The owner can change plans or cancel renewal; recurring packs have their own cancellation and retain capacity through the already-paid period. If the base subscription becomes unpaid or inactive, workspaces enter read-only recovery until it is reactivated.

WhatsApp usage, third-party services, or other variable usage may be included in the plan or charged separately when disclosed. You authorize charges under the selected plan. Unless required by law or otherwise agreed, accrued charges are non-refundable.

Wonkka billing and the business's customer payments are separate money flows. When you connect Mercado Pago or Cresium, customer funds are credited directly in the business's provider account. Wonkka does not receive, hold, split, or settle those funds and charges no application or partner commission.

A workspace may offer Mercado Pago Checkout Pro, transfers reconciled through Cresium, and manual payments recorded by its team. Connected accounts are shared within the workspace, and customers may choose among enabled methods. Manual payments can be recorded only from the dashboard.

Automatic confirmation depends on the provider-verified status, required amount and whether the operation is still valid. Late, mismatched or unmatched payments may require review and do not restore expired capacity. A cancellation may initiate a refund under the service policy and payment method; canceling an operation does not mean funds have already been returned. Refunds remain pending until confirmed. The business is responsible for its policies, taxes, manual adjustments, chargebacks and disputes with customers.

You retain your rights to data and content you upload or generate. You grant Wonkka a limited authorization to host, process, transmit, and back it up only to provide, protect, and improve the service.

You are responsible for the accuracy, lawfulness, retention, and independent backup of your data and act as controller for your customers' data. Wonkka processes that data on your instructions to provide the service, under the Privacy Policy and any additional applicable agreements.

Wonkka uses services from Meta, WhatsApp, Kapso, Cloudflare, Resend and OpenAI, and may use DeepSeek, TypeSafe, Mercado Pago or Cresium depending on the configuration and active integrations. Their use is also subject to each provider’s terms, policies, authorization processes, availability and risk decisions.

We are not responsible for interruptions, changes, rejections, or third-party acts outside our reasonable control, although we will work to restore or adapt an integration when feasible.

Wonkka's software, design, documentation, marks, and proprietary components belong to Wonkka or its licensors. These Terms grant a limited, revocable, non-exclusive, non-transferable right to use the service while your account is active; they do not permit copying, reselling, decompiling, or exploiting the platform beyond what the law allows.

We may limit or suspend an account to protect security, prevent harm, respond to a legal order, address non-payment, or remedy a violation of these Terms or provider policies.

You may cancel renewal and keep access until the end of the paid period, or request closure of your account or workspace. Closure does not itself cancel payments, refunds, or active agreements with Mercado Pago, Cresium, Meta, WhatsApp, or Kapso. Later deletion and retention are governed by the Privacy Policy.

Wonkka is provided subject to availability. To the extent permitted by law, we do not guarantee that the service will be uninterrupted, error-free, or suitable for a particular business outcome, and we disclaim implied warranties that may legally be disclaimed.

To the extent permitted by law, Wonkka is not liable for indirect damages, lost profits, lost opportunities, or third-party events outside its reasonable control. Total liability related to the service will not exceed the amount paid to Wonkka by the affected account during the twelve months before the event giving rise to the claim. Nothing here limits liability that the law does not allow us to exclude.

We may update these Terms to reflect legal, technical, or commercial changes. We will publish the current version here and provide reasonable notice of material changes. Continued use after the effective date constitutes acceptance unless the law requires another form.